Acceptable Use PolicyAcceptable Use Policy

This policy keeps ChatDesk safe and trustworthy for businesses and their customers. It forms part of our Terms of Service and applies to everything you and your assistants do on the platform.

• break any law, including laws on consumer protection, privacy, electronic crimes and intellectual property;
• share content that is hateful, harassing, threatening, sexually explicit, violent, or that exploits or endangers children;
• deceive people, for example by impersonating another business or person, making false claims, or running scams or phishing;
• sell or promote illegal goods and services, weapons, drugs, or gambling where it is not permitted;
• send spam or unsolicited bulk messages, including on WhatsApp against Meta's rules;
• collect sensitive information the conversation does not need, such as full card numbers, passwords, CNIC numbers or health details, or collect any information without a lawful reason;
• upload content you do not have the right to use.

• Do not try to access other companies' accounts or data, or get around plan limits and security controls.
• Do not overload the service, run automated attacks, or probe for vulnerabilities without our written permission.
• Do not copy, resell or reverse engineer the platform.

If you find a security issue, please report it to corp@codeaex.com.

• Do not present your assistant as a human when a customer sincerely asks.
• Offer a way to reach a person; the built-in handoff feature helps with this.
• Do not use an assistant as the only source of medical, legal or financial advice.

If we believe this policy has been broken, we may remove content, pause an assistant, or suspend or close the account, depending on how serious the issue is. Where reasonable we will contact you first. We may report illegal activity to the authorities.

To report misuse of an assistant, Email corp@codeaex.com, call +92 316 429 2124 or +92 313 422 1746, or write to Codeaex, Lahore, Pakistan. We aim to reply within 3 business days.