Terms of ServiceTerms of Service

These terms are an agreement between you (the business using ChatDesk) and Codeaex. By creating an account, using the dashboard, or adding an assistant to your channels, you accept these terms, our Privacy Policy and our Acceptable Use Policy. If you use ChatDesk for a company, you confirm you are allowed to accept these terms for it.

ChatDesk lets you create AI chat assistants that answer customer questions using the information you provide, capture leads and alert your team. Features depend on your plan, as shown on our Pricing page. We may improve, change or retire features over time, and will give reasonable notice of changes that significantly reduce what your plan includes.

• Each company receives its own login. Keep your password secure; you are responsible for activity under your account.
• Give us accurate account and contact details and keep them up to date.
• Tell us promptly if you suspect unauthorised access.

• Paid plans are charged monthly in advance in Pakistani rupees, at the prices shown when you subscribe or agreed in writing.
• Free trials last for the period we tell you. No charge is made until you choose a paid plan.
• Each plan includes a monthly number of assistant replies shared across your assistants. When the limit is reached, your assistants show a polite message asking customers to contact you directly until the next month or an upgrade.
• If payment is late, we may pause your assistants after giving notice. Your data is kept while the account is paused.
• Prices may change with at least 30 days' notice. Changes apply from your next billing month.

Cancellations and refunds are covered by our Refund & Cancellation Policy.

You keep ownership of the documents, website content, instructions, conversations and leads in your account ("your content"). You give us permission to store, process and send your content to our service providers only as needed to run the service for you.

You confirm that you have the right to use your content and that your assistant's use of it is lawful. You are responsible for telling your own customers how you use their chats and contact details, for example in your privacy policy.

You can export your leads and delete your content at any time from the dashboard or by asking us.

Assistants generate replies automatically. Even when they use your information, AI answers can be incomplete, out of date or wrong.

• Keep your knowledge up to date and review conversations regularly.
• Do not rely on an assistant as the only source of medical, legal, financial or safety-critical advice. Direct such questions to a qualified person.
• You are responsible for prices, offers and commitments you ask the assistant to share.

The service relies on providers such as AI model companies, hosting, email and, if you connect it, WhatsApp by Meta. Their availability is outside our control, and your use of channels like WhatsApp must also follow their terms. When a provider fails, we try backup providers so your assistant can keep answering.

We work to keep the service running around the clock, but we do not guarantee it will always be available or error-free. Planned maintenance and outages of our providers may cause interruptions. Support is provided by email and phone during business hours in Pakistan.

Codeaex owns the ChatDesk platform, software, design and brand. We give you a limited, non-transferable right to use the service during your subscription. Do not copy, resell, reverse engineer or build a competing service from it.

You can stop using the service and cancel your plan at any time.

We may suspend or close an account if payment remains unpaid after notice, if these terms or the Acceptable Use Policy are seriously or repeatedly broken, or if needed to protect users, the platform or comply with the law. Where reasonable, we will warn you first and give you a chance to fix the issue and export your data.

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or loss caused by an AI answer, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of Pakistan. We will first try to resolve any disagreement by talking with you. If that fails, the courts of Lahore will have jurisdiction.

We may update these terms. We will change the date at the top and give customers notice of significant changes. Continuing to use the service after changes take effect means you accept them.

Email corp@codeaex.com, call +92 316 429 2124 or +92 313 422 1746, or write to Codeaex, Lahore, Pakistan. We aim to reply within 3 business days.